IBPS CRP CSA-XV Recruitment 2025: Apply Now for Customer Service Associate Vacancies in Public Sector Banks
Apply online for IBPS CRP CSA-XV Recruitment 2025 for Customer Service Associate (CSA) positions in public sector banks. Check eligibility, selection process, syllabus, application fees, exam pattern, important dates, and FAQs.
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| IBPS CRP CSA-XV Recruitment 2025: Apply Now for Customer Service Associate Vacancies in Public Sector Banks |
🔔 Introduction
The Institute of Banking Personnel Selection (IBPS) has released the much-anticipated IBPS CRP CSA-XV Recruitment 2025 Notification to recruit Customer Service Associates (CSA) in multiple Public Sector Banks (PSBs) for vacancies in the financial year 2026–27. This is a golden opportunity for graduates seeking secure, government-backed careers in banking.
Through a Common Recruitment Process (CRP) involving Preliminary and Main examinations, IBPS aims to shortlist and provisionally allot suitable candidates to the participating banks.
🏛️ Recruitment Overview
| Feature | Details |
|---|---|
| Exam Name | IBPS CRP CSA-XV |
| Post | Customer Service Associate (CSA) |
| Recruiting Body | Institute of Banking Personnel Selection (IBPS) |
| Participating Banks | 11 PSBs (Listed below) |
| Mode of Application | Online |
| Exam Mode | Online (CBT) |
| Official Website | www.ibps.in |
🏦 Participating Banks
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Bank of Baroda
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Bank of India
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Bank of Maharashtra
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Canara Bank
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Central Bank of India
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Indian Bank
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Indian Overseas Bank
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Punjab & Sind Bank
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Punjab National Bank
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UCO Bank
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Union Bank of India
📌 Important Dates
| Event | Date |
|---|---|
| Online Registration Start | 01 August 2025 |
| Online Registration End | 21 August 2025 |
| Payment of Application Fees | 01–21 August 2025 |
| Pre-Exam Training (PET) | September 2025 |
| Prelims Admit Card Release | September 2025 |
| Preliminary Exam | October 2025 |
| Prelims Result | November 2025 |
| Mains Admit Card Release | November 2025 |
| Main Examination | November 2025 |
| Provisional Allotment | March 2026 |
📋 Vacancy Details
The vacancies are state-wise and category-wise and will be updated based on the actual needs of the banks. Refer to Annexure-I of the official PDF for tentative distribution.
🎓 Educational Qualification
| Criteria | Details |
|---|---|
| Qualification | A Bachelor's Degree in any discipline from a recognized university. |
| Computer Literacy | Mandatory – candidates must have certificate/ diploma/ degree in computer operations or studied IT as a subject. |
| Local Language Proficiency | Must know to read, write, speak, and understand the opted state's language. |
🎯 Age Limit (As of 01 August 2025)
| Category | Age Limit |
|---|---|
| Minimum Age | 20 years |
| Maximum Age | 28 years (i.e., born between 02.08.1997 and 01.08.2005) |
Age Relaxation
| Category | Relaxation |
|---|---|
| SC/ST | 5 years |
| OBC (Non-Creamy Layer) | 3 years |
| PwBD | 10 years |
| Ex-Servicemen | Actual service + 3 years (max 50 years) |
| Widows/Divorced Women | Up to 35 (GEN), 38 (OBC), 40 (SC/ST) |
🧠 Selection Process
The IBPS CRP CSA-XV selection process includes:
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Preliminary Exam
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Main Exam
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Local Language Proficiency Test (LLPT)
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Document Verification & Provisional Allotment
📝 Exam Pattern
1️⃣ Preliminary Examination
| Section | Questions | Marks | Duration |
|---|---|---|---|
| English Language | 30 | 30 | 20 mins |
| Numerical Ability | 35 | 35 | 20 mins |
| Reasoning Ability | 35 | 35 | 20 mins |
| Total | 100 | 100 | 60 mins |
2️⃣ Main Examination
| Section | Questions | Marks | Duration |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 mins |
| General English | 40 | 40 | 35 mins |
| Reasoning Ability & Computer Aptitude | 40 | 60 | 35 mins |
| Quantitative Aptitude | 35 | 50 | 30 mins |
| Total | 155 | 200 | 120 mins |
🟡 Note: Negative marking of 0.25 for each wrong answer in both Prelims and Mains.
📍 Syllabus Overview
| Section | Topics |
|---|---|
| English | Comprehension, Cloze Test, Vocabulary, Grammar |
| Numerical Ability | Simplification, Number Series, Data Interpretation |
| Reasoning | Puzzles, Seating Arrangement, Syllogism, Coding |
| Financial Awareness | Banking Terms, Current Affairs, RBI Guidelines |
| Computer | MS Office, Networking Basics, Internet |
📍 Exam Centers
Exams will be conducted across various state-wise centers. A complete list is provided in Annexure II of the official notification.
💬 Local Language Proficiency Test (LLPT)
Candidates must be proficient in the local language of the applied State/UT. Those not having 10th/12th standard certificates in that language must qualify LLPT before joining.
💸 Application Fees
| Category | Fee (₹) |
|---|---|
| SC/ST/PwBD/ESM | ₹175 (inclusive of GST) |
| General/EWS/OBC | ₹850 (inclusive of GST) |
💳 Mode of Payment: Online via debit/credit cards, internet banking, wallets, or UPI.
🏦 Salary Structure
| Component | Amount |
|---|---|
| Basic Pay | ₹24,050/- |
| Pay Scale | ₹24050–1340(3)–28070–1650(3)–33020–2000(4)–41020–2340(7)–57400–4400(1)–61800–2680(1)–64480 |
| Other Allowances | DA, HRA, Medical, Special Pay as per bank norms |
| Gross Monthly Salary | ₹32,000 to ₹38,000 approx. |
📂 Documents Required at Joining
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Graduation certificate
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Local language proof (if applicable)
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Caste/Category certificate
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Disability certificate (if applicable)
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Photo ID proof (Aadhaar, PAN, etc.)
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Valid IBPS Application Form printout
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Photograph (same as uploaded)
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Valid OBC non-creamy layer certificate (if applicable)
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🌐 How to Apply
🖥️ Steps:
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Visit www.ibps.in
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Click on “CRP CSA-XV” → “Apply Online”
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Register using basic details
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Upload required documents and photo
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Pay the fee online
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Submit and download your application form
📌 Important Guidelines
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Only one application is permitted per candidate.
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Application form once submitted cannot be changed after the edit window closes.
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Biometric verification and Aadhaar may be used during the selection process.
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Keep the same photo throughout the selection stages.
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Any misconduct or false information will lead to disqualification.
❓ FAQs – IBPS CRP CSA-XV 2025
🔹 Who can apply for IBPS CRP CSA-XV 2025?
Graduates aged between 20 and 28 years who fulfill the local language and computer literacy requirements can apply.
🔹 Is the job permanent?
Yes, the CSA post is a permanent position in public sector banks under the clerical cadre.
🔹 Is there sectional cutoff in the exams?
Yes, you must qualify each section in both Prelims and Mains.
🔹 How many banks participate in CRP CSA?
A total of 11 public sector banks are participating.
🔹 What is the full form of CSA?
CSA stands for Customer Service Associate.
🔹 Is prior banking experience necessary?
No, fresh graduates can apply.
🔹 Will there be interviews?
No, selection is based on performance in the Main exam and LLPT.
🔗 Important Links
| Item | Link |
|---|---|
| 📝 Official Notification PDF | Click Here |
| 🔗 Apply Online | Click Here |
| 🏛️ IBPS Website | www.ibps.in |
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